Shipping, Refund, and Exchanges Policy

Shipping

Currently, Earth Brite only ships within the United States. Shipping is included in the cost of the item.

If your item is purchased before 12 PM MST, your item will be packaged and shipped the same day. Otherwise, it will be shipped the following business day. Earth Brite ships daily excluding weekends and holidays. During the holidays, please expect a delay for delivery. Earth Brite is not held liable for delayed shipment due to the the carrier.

Earth Brite ships via USPS. For large and heavy items, UPS is the preferred method.

Refunds and Returns

Earth Brite does not generally accept refunds and returns. However, if there is a problem with your order, please contact Earth Brite within 14 days of receiving your items. They can be reached at honeyonyx1@gmail.com or 208.475.4550.

Exchanges

Exchanges of goods purchased are done on a case by case basis. To be eligible for exchange, you must bring the item to 3506 Cleveland Blvd. Caldwell, ID within 14 days of purchase and speak to either Charlene or Kurt.

Need Help?

Contact Earth Brite at honeyonyx1@gmail.com for questions related to shipping, refunds and returns, and exchanges.

Need More Stones? 

Interested in finding out more about the services and classes Earth Brite has to offer?